Return and Refund Policy

Thank you for shopping at Seutail.
The following terms are applicable for any products that You purchased with Us.

Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: info@seutail.id
By phone number: 6281297320101
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
1. The Goods were purchased in the last 7 days
2. The Goods are in the original packaging
3. The following Goods cannot be returned:
4. The supply of Goods made to Your specifications or clearly personalized.
5. The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
6. The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
7. The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Head Office Seutail
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@seutail.id
By phone number: +6281297320101

Site Transactions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made.

Right to Change Sites

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue our website or any service, content, feature or product offered through our websites, with or without notice; charge fees in connection with the use of our website; modify and/or waive any fees charged in connection with our website; and/or offer opportunities to some or all users of our website. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of our website, or any service, content, feature or product offered through our websites.

Personal Information Submitted Through the Sites

Your submission of personal information through our website is governed by our privacy policy, which can be reached by clicking on the “Privacy Policy” link. This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Sites that contains inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order).

Colors

We have made every effort to display as accurately as possible the colors of our products that appear at the Sites. We cannot guarantee that your computer monitor’s display of any color will be accurate.

Disclaimer

The materials on our website are provided “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Seutail expressly disclaims any duty to update or revise the materials on our website, although we may modify the materials at any time without notice. Your use of our website is at your sole risk, and you assume full responsibility for any costs associated with your use of our website. Seutail shall not be liable for any damages of any kind related to your use of our website.